Legal and Privacy

By viewing and using this site, you agree to these terms of use.

Agreement to terms

Welcome to lodestoneenergy.co.nz (the ‘site’), a website hosted and operated by Lodestone Energy (‘Lodestone’, ‘Energy’).

These terms apply to the entire contents of the site, to any web feeds produced by the site and to any feedback or submissions provided through the site. By viewing and using the site, you will be deemed to agree to these terms of use.

Disclaimer

Lodestone Energy disclaims and excludes all liability for any claim, loss, demand or damages of any kind whatsoever (including for negligence) arising out of or in connection with the use of either this website or the information, content or materials included on this site or on any website we link to.

Social share buttons

We use ‘buttons’ that link to specific social media platforms. These ‘buttons’ enable visitors to share pages from our website to their social media pages.

We do not own these social media channels and encourage you to read their privacy policy and conditions of use. Please protect your personal information and others by not publishing any personal information such as names and addresses.

Adding link sharing of our pages to social media platforms does not imply we endorse these sites or that there is any obligation for you to share to platforms you belong to or have not already joined.

Third-party websites

We may provide links to third-party web sites, and some of the content appearing to be on this site may be supplied by third parties. Lodestone Energy has no responsibility for these third-party web sites, which are governed by the terms of use and privacy policies, if any, of the applicable third-party content providers.

Continuity of service

Lodestone Energy makes no warranty or representation, express or implied, as to continuity of service. It reserves the right to suspend, terminate or otherwise alter access to some or all of the site’s services at any time and without notice.

Revisions to these terms of use

Lodestone Energy may revise these terms of use at any time. Any such revisions take effect when this page is published.

Contact us for more information

If you have any queries or questions, please contact us via the form on our contact page.

This privacy statement explains how Lodestone Energy (‘Lodestone’, ‘Energy’) collects, stores, uses and shares your personal information.

When you use our website, we may collect personal information from you, including information such as your:

• name
• contact information
• interactions with us

We collect your personal information in order to provide you with information you have requested, such as a subscription to a newsletter, or access to our services.

Providing some information is optional. If you choose not to enter your personal information when asked, we may be unable to provide you with access to the information or services you have requested.

Personally Identifiable Information is not shared with outside parties unless the users are informed beforehand, except for website hosting partners and other assisting parties who agree to keep the information confidential. Information may be released if it’s required by law or necessary to enforce site policies and protect rights and safety.

Non-personally identifiable visitor information may be shared with other parties for marketing or advertising purposes.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us via the form on our contact page.

These are the General Terms (Terms) which apply to the supply of Electricity to your Sites by us. These Terms will apply in respect of each Site from the date on which the supply of Electricity to that Site begins, until supply to that Site ceases and any outstanding Invoices in respect of that supply have been paid.

We have the right to vary these Terms on notice to you. We will give you at least 30 days prior written notice of substantive changes and at least 14 days’ prior written notice of nonsubstantive changes (e.g.  typos, grammatical corrections or administrative corrections).

General Terms for Commercial Customers

If you have any feedback or concerns about our services or wish to lodge a complaint, please email retailops@lodestoneenergy.co.nz or contact your Key Account Manager.

In the unlikely event that we are unable to resolve your complaint, Lodestone Energy is a member of the independent dispute resolution services provided by Utilities Disputes Ltd.

For more information you can contact them via:

Web: www.udl.co.nz |  Free phone: 0800 22 33 40